Return Policy
Park1039 guarantees quality products and service. Your satisfaction is our first priority. Please see below for our return policy.
Return on Wine Policy
We gladly accept requests for return or cancellation made within 3 days of the sales order date.
When we receive your return, we will issue you a refund for any unopened bottles in resaleable condition, minus a 15% restocking fee and applicable shipping costs (both the original shipping cost and the cost of return shipping). The 15% restocking fee is assessed on the sales order value of the returned items.
The above policies apply to ALL returns and cancelled orders, except for cancellation of pre-arrivals/futures orders delayed beyond our original arrival estimate. See below for additional information on futures/pre-arrivals.
This policy additionally applies to shipments refused by the recipient, or returned to us by the carrier as undeliverable.
Exceptions to Wine Return Policy
We do not accept returns for any of the below reasons:
Products that have been adversely affected due to improper storage or treatment while in the customer's care cannot be returned.
Opened product that are not to your personal taste.
Prices can fluctuate greatly from day to day, therefore we do not accept returns based on price changes within the marketplace.
We make every effort to ensure the quality and condition of older vintages. However as is tradition in wine retail, wines 10+ years in age at the time of purchase are sold at the buyer's risk. We do not accept returns of "corked" or "off" wines 10 years or older, nor will we accept returns of these wines because they are past their optimal drinking window.*
Special orders for wines sourced specifically at your request and not part of our regular inventory.
Orders shipped outside the United States.
We stand behind the authenticity of the wines we sell unconditionally. Any bottle shown to be fake will be refunded 100%.
Tasting Boards Returns or Cancellations
Cancellations can only be made 7 Days prior to your delivery.
Exceptions to Wine Return Policy
We do not accept returns for any of the below reasons:
Due to Covid-19 Restrictions, we are currently not allowing return of Products.
Futures and Pre-Arrivals
Park sells many wines on a "futures" or "pre-arrival" basis. Payment for futures and pre-arrivals is due at the time your order is placed. When the wines arrive to our facility, we will contact you to make shipping arrangements.
At the time of your order, we may provide an estimated date of arrival to Park 1039. We make our best effort to provide accurate information, however due to circumstances out of our control estimated date may change.. The arrival date is only an estimate.
For a variety of reasons, some wines ordered on a futures or pre-arrival basis may not, ultimately, be available to us. When we are notified we are not able to obtain a wine, we will refund your full payment to you. We will not be liable for incremental or consequential damages, or be required to source a replacement.
All orders are subject to Park 1039 Terms of Sale. See complete details.
Contact Us
If you have any questions about our return policy, You can contact us:
By email: customerservice@park1039.com
By phone number: